DIORO Privacy Policy

Effective August 10, 2026

DIORO respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit dioro.ca, apply for a trade account, contact us, subscribe to updates or place a wholesale order. DIORO is responsible for personal information under its control and handles it in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act where it applies.

1. Information We Collect

Contact and account information: name, business name, business type, email address, telephone number, login details and account status.
Order information: billing and shipping addresses, products, quantities, order history, pricing, returns and customer-service records.
Payment information: payment and transaction details needed to process an order. Payments may be handled by payment-service providers.
Communications: messages, quote requests, form submissions, preferences and correspondence with our team.
Website information: IP address, browser and device information, pages viewed, referring pages, login activity and cookie or analytics data.

2. How We Use Information

Review and manage trade-account applications.
Provide wholesale pricing, quotes, ordering and account services.
Process payments, fulfil orders, arrange delivery and manage returns.
Respond to enquiries and provide customer support.
Protect accounts, prevent fraud and maintain website security.
Maintain business, tax, accounting and compliance records.
Improve the website, product assortment and retailer experience.
Send catalogue updates, new-arrival notices and other marketing where you have consented or where otherwise permitted by law.

3. Consent and Marketing Choices

We obtain consent appropriate to the information and the purpose for which it is collected, except where collection, use or disclosure is permitted or required by law. You may withdraw consent to optional marketing at any time by using the unsubscribe method provided in the message or by contacting us. Withdrawing marketing consent does not stop transactional messages about applications, accounts, quotes or orders.

4. When We Share Information

We may share information with service providers that support our website, hosting, email, payment processing, fraud prevention, analytics, order fulfilment, shipping, accounting and professional advice. We may also disclose information when required by law, to protect DIORO or others, in connection with a business transaction, or with your consent. Service providers receive only the information reasonably needed for their work and are expected to protect it.

5. Cookies and Similar Technologies

The website uses cookies and similar technologies for functions such as account login, security, saved preferences, shopping-cart operation and website measurement. Some cookies are necessary for the site to work. Browser settings can block or remove cookies, but doing so may affect account, cart or checkout features.

6. Storage, Service Providers and Retention

Information may be stored or processed by DIORO and its service providers in Canada or other countries. Information processed elsewhere may be subject to the laws of that jurisdiction. We keep personal information only as long as reasonably required for the purposes described in this policy, including account administration, orders, warranty or return matters, legal obligations, dispute resolution and security. Information is then deleted, anonymized or securely disposed of as appropriate.

7. Safeguards

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. These measures are intended to reduce risks such as unauthorized access, loss, misuse or disclosure. No internet or storage system can be guaranteed completely secure, so you should also protect your password and notify us if you suspect unauthorized account activity.

8. Access, Correction and Privacy Questions

You may ask to access or correct personal information held by DIORO, withdraw consent where applicable, or raise a concern about our privacy practices. We may need to verify your identity before completing a request, and legal exceptions may apply. Account holders can update certain information through My Account.

9. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and DIORO is not responsible for how they handle information.

10. Changes to This Policy

We may update this policy as our services, technology or legal obligations change. The effective date above identifies the latest version. Material changes will be communicated where required.

11. Contact DIORO

Privacy enquiries and requests can be sent through our contact form, by email to info@dioro.ca, by telephone at 416.603.4242, or by mail to DIORO, 27 Queen St. E., Suite 1105, Toronto, ON M5C 2M6, Canada.